Refund policy

Return & Refund Policy

We want you to love your purchase.

If something isn’t right, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

Items must be:

  • unused

  • in original packaging

  • in perfect condition

Non-returnable items

  • custom or made-to-order products

  • gift cards

  • used or damaged items

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return:

  • approved refunds are issued within 5–10 business days

  • refunded to the original payment method

Damaged items

If your order arrives damaged, email us within 48 hours with photos.

Contact

info@kostore.design